FAQs

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FAQs

Yes. Every item is carefully inspected before being listed. We source our products from trusted suppliers in Japan and conduct our own authenticity checks to ensure every piece is genuine.

No. Sakura Vintage specializes in authentic pre-owned luxury items. Because each piece has been previously owned, signs of normal wear may be present. The exact condition is described in each product listing.

We provide clear condition descriptions along with detailed photos for every item.

Our general grading system is:

  • N – New or never used
  • S – Like new
  • A – Excellent condition
  • AB – Very good condition with light signs of use
  • B – Good condition with visible wear
  • BC/C – Noticeable wear but fully functional

Please refer to the product description for the condition of each item.


 

Some items include their original accessories such as boxes, dust bags, authenticity cards, or receipts, while others do not. Included accessories are clearly listed on each product page.

Yes. We offer worldwide shipping to most countries.

Shipping times vary depending on your destination, and tracking information will be provided once your order has been dispatched.

Depending on your country’s regulations, import duties, taxes, or customs fees may apply. These charges are the responsibility of the buyer.

Orders are usually processed within 1–3 business days after payment has been confirmed.

Returns are accepted only under the conditions described in our Returns & Refunds Policy.

Please note that items with the tamper-evident security tag removed, cut, damaged, altered, or missing are not eligible for return or refund.

The security tag protects both our customers and our business by ensuring that every returned item remains in its original condition.

Please do not remove the tag until you have decided to keep the item.

Unfortunately, we cannot reserve products. Because every item is unique, purchases are completed on a first-come, first-served basis.

Most items are one-of-a-kind vintage pieces. Once an item is sold, it is generally unavailable for restocking. However, similar items may become available in future collections.

We accept major credit and debit cards, as well as other secure payment methods available during checkout.

If you have any questions before or after your purchase, please contact us by email. Our customer support team will respond as soon as possible during business hours.

Orders may be canceled before they have been shipped. Once an order has been dispatched, it can no longer be canceled.

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